NOTES AND THINKING

Plain thoughts on running and growing a business.

Notes on sales, marketing, AI and the choices owners face. I write about what I see in the work: what helps, what gets in the way and what I would change.

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The UK Sales Handover Study: Method and Definitions

The UK Sales Handover Study: Method and Definitions

The UK Sales Handover Study: Method and DefinitionsOnur Ibrahim
Published on: 31/10/2026

How I'm measuring what UK service businesses do with a sales enquiry: the sample, definitions and limits, published before any results.

sales handover studyenquiry response timesales follow up researchlead handovermystery shopping UK